CDFU operates a toll-free Hotline (0800 200 600) that provides reliable, anonymous and non-judgemental information, counselling and referral services in different aspects of health and development. Areas of focus include Adolescent Sexual Reproductive Health and Rights; reproductive health (including family planning); HIV&AIDS; Gender Based Violence (GBV); malaria; nutrition; alcohol abuse; leadership and accountability. The anonymous and confidential nature of the Hotline allows callers to divulge vital information at their own convenience. This anonymity is especially valuable in discussions of situations that challenge cultural norms yet prevail in society or even cases dealing with minors. The Hotline has been utilised as a platform through which the community members provide feedback and report any cases that may need urgent action. The Hotline attends to calls from all networks and all parts of Uganda and border towns of Sudan and Tanzania.

Capacity of the Hotline

The Hotline is accessible between 8:00 am – 7:00 pm, Monday to Friday and Saturdays (9:00am – 5:00pm). In addition, we have capacity to operate off-site (with calls re-routed to dedicated counsellors) beyond working hours. We have trained counsellors that speak English and most local languages spoken across the country. Our PABX system has capacity that can take up to 80 active lines. We have a pool of volunteers who speak various local languages and our team has been managing telephone counselling and supporting clients for over ten years. We are affiliated to the Uganda Association of Counsellors, which provides regular support to our counsellors.

Partnerships

Currently, CDFU is one of the partners supporting the Ministry of Health (MoH) to respond to the COVID-19 pandemic through the toll-free Hotline. CDFU also supports/has supported different partners and projects including NI-YETU project (Plan International Uganda); NUYOK project; Smart Campaign (ACCION International); Make Happiness Not Violence campaign (UN Women); Innovation for Poverty Action (IPA); Men Plus Campaign (Reach A Hand Uganda) and US Mission.