Privacy Policy

1. Introduction

Communication for Development Foundation Uganda (CDFU) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use CDFU Connect ("the Platform").

2. Information We Collect

Information You Provide

• Account information: name, email address, location, and password when you create an account
• Profile information: optional details such as interests and bio
• Forum content: posts, comments, and discussions you contribute
• Contact form submissions: messages sent through our contact form
• Donation information: payment details processed securely by third-party providers

Information Collected Automatically

• Browser type and version
• Pages visited and time spent on the Platform
• IP address and general location data
• Device information

3. How We Use Your Information

We use your information to:

• Provide and maintain the Platform
• Manage your account and provide customer support
• Send newsletters and updates (with your consent)
• Process donations and provide receipts
• Moderate community forum content
• Improve our services and user experience
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share information with:

• Service providers: payment processors, email services, and hosting providers who help us operate the Platform
• Legal requirements: when required by law or to protect CDFU's rights
• Program partners: aggregated, anonymized data for reporting purposes only

5. Data Security

We implement appropriate security measures to protect your information, including encryption of data in transit and at rest, secure password storage, and regular security assessments. However, no system is completely secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your account and associated data
• Opt out of marketing communications
• Request a copy of your data

7. Cookies

The Platform uses essential cookies to maintain your session and preferences. We do not use third-party tracking cookies for advertising purposes.

8. Toll-Free Helpline

Our toll-free helpline (0800 200 600) provides anonymous and non-judgemental information and counselling. Calls may be recorded for quality and training purposes, but personal identifying information is not retained without consent.

9. Children's Privacy

The Platform is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of significant changes via email.

11. Contact Us

For privacy-related questions or to exercise your rights, contact us at:

• Email: info@cdfu.or.ug
• Address: Plot 2142 Kanakulya Rd, Kyebando, Kampala, Uganda
• Phone: +256 0392263941/2